td22's Privacy Policy
Protecting your personal information is our top priority — read this policy to learn how td22 uses and stores your data.
1 Introduction & Scope
By using the td22 platform, you are considered to have read and fully accepted the terms of this privacy policy. This policy applies to the td22 website, mobile version, and all services connected to it.
We believe personal privacy is a fundamental right. We handle the information of every player registered at td22 with complete responsibility. The purpose of this policy is to clearly inform you what types of information we collect, why we collect it, and how we keep that information secure.
This privacy policy may be updated at any time. For significant changes, we will notify you appropriately. The latest version of the policy will always be available on this page.
2 What Information We Collect
Identity Information
To create an account and verify identity, we may collect the following information:
- Full name and date of birth
- National ID or passport number (for verification)
- Email address and mobile number
- Residential address
- Username and password (encrypted)
Financial Information
To process transactions, we use the following financial information:
- Mobile number linked to bKash, Nagad, Rocket, or Upay account
- Bank account details (for bank transfers)
- Transaction amount and date
- Deposit and withdrawal history
Gaming Activity Information
To improve the platform and ensure security, we record:
- Game play history and preferences
- Bet amounts and results
- Session duration and login times
- Bonus usage details
Technical Information
Automatically collected to ensure site functionality:
- IP address and device identifier information
- Browser type and operating system
- Page view sequence and duration
- Information obtained from cookies and similar tracking technologies
3 Purpose of Using Your Information
td22 uses your information only for specific, lawful, and clearly defined purposes. The main reasons we use your information are outlined in detail below:
- Account management and verification: To confirm your identity and keep your account secure.
- Transaction processing: To complete deposits and withdrawals smoothly and ensure transaction security.
- Customer support: To help resolve any issues you may have, via live chat or email.
- Ensuring responsible gaming: To detect unusual gaming behaviour and take necessary steps to protect players.
- Fraud prevention: To prevent illegal activity, money laundering, and fraudulent transactions.
- Platform improvement: To analyse user experience and improve td22's services and features.
- Legitimate communications: To inform you about important account updates, security alerts, and policy changes.
4 Sharing Your Information with Third Parties
td22 does not sell your personal information to third parties for commercial purposes. However, in certain circumstances we may share your information with the following parties:
- Payment providers: bKash, Nagad, Rocket, Upay, and approved banking partners will receive the minimum information necessary to process transactions.
- Technology and game providers: Approved game suppliers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe will receive only the information needed to operate games.
- Legal obligations: Information may be disclosed when required to comply with a court order or government directive.
- Security specialists: Security partners engaged in preventing fraud and cyber attacks may access limited information.
All our third-party partners operate under strict confidentiality agreements and cannot use your information for any other purpose.
5 Cookies & Tracking Technologies
What are cookies and why do we use them?
Cookies are small data files stored in your browser. td22 uses cookies for the following reasons:
- Essential cookies: To maintain login sessions and keep your account secure.
- Functional cookies: To remember your preferred language and settings.
- Analytics cookies: To understand which parts of the site are used most and to improve our services.
- Security cookies: To detect suspicious activity and protect your account.
You can manage cookies at any time from your browser settings. Please note that disabling essential cookies may cause some site features to not work properly.
6 Data Security Methods
SSL Encryption
All data transmissions are secured by 256-bit SSL encryption, ensuring banking-grade security.
Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorised access and cyber attacks.
Access Control
Only authorised staff can access specific information — every access is logged.
All sensitive information stored on td22's servers is kept in encrypted format. Passwords are never stored directly — only strong cryptographic hashes are kept. Our security team regularly reviews measures and keeps them updated against new threats.
7 Data Retention Period
We retain your information only for as long as necessary to fulfil the purpose for which it was collected. The following general principles apply:
- Active account information: Retained for as long as the account remains active.
- Transaction records: Retained for a set period in accordance with financial regulations.
- Closed account information: Even after an account is closed, some information may be retained for a set period as required by legal obligations.
- Technical logs: Deleted as soon as possible after security and performance analysis.
At the end of the designated period, we securely delete or permanently anonymise your information so that you can no longer be identified from it.
8 Your Data Rights
As a registered user of td22, you enjoy the following rights. To exercise these rights, please contact our support team:
- Right of access: You can find out what information we hold about you and how we are using it.
- Right to rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
- Right to erasure: In certain circumstances you can request that your information be deleted, though legal obligations may prevent this.
- Right to restrict processing: In certain cases you can ask for the processing of your information to be restricted.
- Right to data portability: You can receive your personal information in a structured, machine-readable format.
- Right to object: In certain cases you can object to the use of your information.
9 Protection of Minors' Information
td22 is an adult gaming platform. Our services are for persons aged 21 and above only. We do not knowingly collect any information from minors.
We verify age during account creation. If we find that a user is under 21, that account will be closed immediately and any information collected will be deleted.
If you believe a minor is using our platform, please notify us immediately.
10 Policy Changes & Updates
td22 reserves the right to update this privacy policy from time to time. The policy may be updated due to service improvements, new legal requirements, or technical changes.
For significant changes, we will:
- Send a notification to your registered email address
- Display a clear notice on the site
- Note the date of the change on this page
Continued use of the site after an update will be taken as your acceptance of the new policy. If you disagree with any change, please stop using the service and contact us.
11 Contact Us About Privacy
Contact by Email
For any privacy-related requests or concerns, email our dedicated support team:
Live Chat Support
For immediate assistance, use our 24/7 live chat. Our team is ready to assist in both Bengali and English.
7 days a week, 24 hours a day
Feel free to contact us with any privacy-related questions about td22. We are always committed to responsible gaming and protecting your information. To learn more, visit our Terms & Conditions and Responsible Gaming pages.